Privacy Policy
1. Commitment to Privacy & DPDP Compliance
RegenCare is committed to protecting your personal and health-related information in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023 and applicable National Medical Commission (NMC) regulations.
2. Information We Collect
- Personal Identifiers: Name, email address, phone number, age and location.
- Health and Diagnostic Data: Medical history, symptom descriptions and uploaded diagnostic files (such as MRIs, X-rays, or lab reports) submitted via our forms.
- Technical Data: Browser type, device parameters, IP address and standard engagement analytics captured via privacy-compliant telemetry.
3. Purpose of Processing
Your data is collected strictly for explicit, consent-driven purposes:
- Evaluating diagnostic scans and inquiries for preliminary clinical triage.
- Scheduling consultation callbacks and coordinating clinic visits across our centers.
- Sending operational updates, appointment reminders, or authorized follow-ups.
- Upholding healthcare quality standards, clinical documentation and statutory compliance.
4. Data Security and Confidentiality
All personal and clinical records are stored in secure, encrypted environments with strict, role-based access controls limited to authorized medical and administrative personnel. RegenCare does not sell, rent, or trade your personal or health data to third-party advertisers. Data is retained only for the duration necessary to fulfill clinical and statutory obligations.
5. Your Data Rights & Grievance Redressal
Under applicable data protection laws, you retain the right to:
- Access a summary of your personal data processed by us.
- Request correction or updating of inaccurate information.
- Withdraw consent for non-essential communication or request data deletion, subject to statutory medical record retention requirements.
For any privacy inquiries, consent withdrawals, or grievance redressal, please contact our Data Protection Officer at:
Email: info@regencare.in
Address: RegenCare, NH Bypass, opp. Rock Rose Tourist Home, Vennala, Kochi, Ernakulam, Kerala 682028
